Wow… sounds too good to be true finally.

After searching for a good helpdesk/ticketing/project management solution for distributed project teams for over 1,5 years without really finding what I wanted today I came across TrackStudio and I think with

• Hierarchival Task Management and Work Breakdown Structure
• Field-Level Visibility per user role
• Inheritance of project structure setups (that means setting up

the three major features I was missing in so many “small scale” systems out there seem to be in place.

I haven’t tested this solution yet, but with an enterprise license including source-code (java) for around $3k this is one piece of software that every bigger project should be able to afford even for it’s own sake… not to mention a bigger project organization.

What impresses me further are a broad range of (soap-based) integration options

• into SCM systems CVS and SVN out-of-the-box
• into Outlook (out of the box?!)
• into the whole MS office app palette (I want to see THAT!)
• and so many more…

and finally a hefty user security thing, tons of e-mail subscription and e-mail submission features (even for time-tracking! hi trackertool – I spent 8 days today on task #424 LOL)

The workflow features deserve a separate mention – TrackStudio allows you to specify and enforce your tracking process through states and state transitions… that’s per project … and of course you might have different project types like marketing project, software project, evaluation project, procurement project, employee hiring project etcetc in your organization, don’t you?

some goodies:

• Web-based workflow editor
• Complete workflow customization: states, transitions, etc
• Unlimited numbers of workflows, states and transitions
• Multiple workflows per project
• Multiple task categories per workflow
• Dependent task categories
• Workflow inheritance WOW.. that’s what you want
• Per-project workflow customization,
• Per-workflow customizable fields /fancy!/
• Elapsed time history recorded in the database with comments
• Workflow and e-mail notification integration

I must admit after finding my major requirements fulfilled I must take a look at the requirements list I made over 2 years ago for the prospective tracking tool to see if there’s anything missing… my gut feeling says that time-tracking, accounting and invoicing might play a minor role, so i’ll check out features for that and integration into existing systems out soon.

They offer a hosted solution at $40 / month for the professional edition for 20 users AND there’s a 30day trial available – so I have nothing to lose but signup and learn more…

PS: these guys mentioned that if you find a tool that covers their functionality, they will link and advertise it own their own site… cool

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