OpenPSA is a nifty little application with integrating several thing you could need in a service organization or micro-corporation using the MidGard CMS framework (that's how i actually found it…)
It's not a full fledged Project Management solution, but could come in very handy if you are satisfied with these features that even include time reporting and some small CRM options:
PROJECTS
- Project organization into project and task hierarchies
- Hours are reported to tasks, projects collect reports from their tasks
- Weekly time sheet view of projects and tasks assigned to the user
- Flexibility – report hours with required accuracy: hours, decimals or hours and minutes
- Descriptive reporting – assign each hour report to a work type and optionally add a description
- Configurable gantt chart view of all or user's projects
- Summary view of all projects showing prices, costs and status of each project and task
- Configurable report generator using Midgard Style templates with full PHP support
Approval and locking of reported hours, mileage and expenses
Sales
- Contact information for companies and employees
- Flexible search tool for companies, persons and campaigns
- CSV data import (companies, persons and sales projects) capabilities
- Campaign creation based on search criteria including business area, location and sales project status
- Direct email to campaigns
- CSV export of campaign contacts
- Tracking of sales projects
- Summary view of open TODO items in sales projects
- Sales funnel report
- Sales report based on month, country and sales representative
Support-Ticketing tool
- Configurable classifications for all tickets
- Configurable ticket list: which classifications to display, which classifications to filter by
- Text search from the ticket database
- SLA handling: notifications when agreed service levels are getting exceeded
- Email integration: import incoming tickets from an IMAP mailbox. Supports connecting email conversations into ticket notes
- Reports display response times, and spread of ticket types and other classifications
Calendar
- Daily, weekly and resource views of the calendar
- Filtering of shown events based on organization or resource hierarchy or user's custom-selected filters
- Easy selection of event start and end times from calendar
- Support for multi-day events
- Support for repeating events: daily, weekly or monthly with selected interval and end date
- Reservations for rooms, cars and other resources
- Resource notes for sending catering or lecture room setup requests
- Support for private and public events
- Email reminders of events
- iCalendar output of user's events
- Easily printable Weekly Planner view
- all these are web-based user interface modules, no need for software installations local – but you need to be online…
- Access levels based on organizational hierarchy and user-based settings
Internationalization – support for multiple languages and currencies - available in English, Finnish and Italian translations
- Multi-company hosting support with Sitegroup virtual databases
- PAM support for different authentication sources like LDAP or Active Directory
- NTLM single sign-on with Windows networks
- Branding support – logos and colors of the application can be changed
- Easy integration with Midgard Content Management System
find more at the OpenPSA site… definately worth a look!
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