On the importance of "Flow" in work environments you might ask… WHAT IS FLOW ?
The psychological state of effortlessness, where you become completely absorbs and time seems to FLY BY is flow.
Asking Google for a definition you just get crap… Google Search: define:flow
FLOW is a psychological theory from the late 80s by a guy called Mihaly Csikszentmihalyi that you can or buy at Amazon or at this book store
The question he posed himself was simple: What is fun? What makes some experiences enjoyable, and other experiences not?
For a brief overview I also found a very nice essay that copes with the personal experience and influence that the book had on the author.
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